Delivery, Refund & Returns Policy
General information
FREE UK delivery for orders over £24.99. Delivered using DPD 48-hour Tracked service. For orders under the threshold, it is the same DPD service for just £3.95
We will send your parcel to DPD the same day on any order placed before 12 pm. We use a DPD-tracked two working-day service offering timed delivery and SMS/Text updates, so please make sure you supply us with a mobile number when you order, then, if required, we can give you full tracking information & updates on your order throughout the process. For anywhere outside of England, Wales and Scotland, please be aware we cannot guarantee next-day delivery.
If you require same-day delivery, please visit our stockists.
We do not process orders over the weekend. Any orders received after 12 pm on a Friday will not be processed until the next working day. We do not dispatch orders on Bank Holidays.
Any orders of over 30 units made through the website will not be eligible for next-day shipping.
For larger orders, or if you have any queries, contact our helpful office team at info@watertogo.eu or call us on 01582 841412 to discuss methods, and possible cost savings and get an answer to your questions.
Overseas orders
For any order overseas, we can deliver anywhere in the world within a week. If you require a quicker service, please contact us directly.
Via our global specialist courier and freight partners, we can deliver anywhere in the World giving you a choice of delivery speed and options for signed delivery too. We can send via road,sea or air depending on your requirements.
Please Note: You are liable for your country’s tax and duty charge on arrival if you are not in the UK.
If your country is not available to ship to, please find your nearest distributor here.
Cancelling orders and returns
To cancel an order, please call us straight away or email us with your reason why you would like to cancel your order.
To return an order free of charge in England, Wales and Scotland, erase the receiver’s address and circle return to sender. Then take your parcel to your nearest Royal Mail Depot or Post Office.
We choose the best courier service for your order.
If you haven’t received your parcel after 10 days, please contact our Head Office so we can provide tracking information and find out where your parcel is.
Water-to-Go does not accept liability for delayed orders.
By placing an order with us, you automatically agree to the Terms and Conditions stated above
Refunds and Returns
If you are a UK customer you have a statutory right to cancel your order within 7 days of receipt of goods. If you wish to exercise your right to cancel you must email us at info@watertogo.eu or call us on 01582 841 412.
All returns ordered incorrectly should be returned at your cost, please include a copy of your order and contact detail stating if you require a refund, exchange or replacement. Water-to-Go strongly advises using an insured postal service when returning goods back to us.
Faulty Products
If in the very unlikely event that any goods are found to be faulty, and when Water-to-Go has verified your claim, we will send you a replacement as soon as possible.
Incorrect Orders
We do our very best to ensure that your order is supplied correctly, in the event that this is not the case please advise us within 48hrs of receiving your goods. E-mail us at info@watertogo.eu. We will dispatch the correct goods as soon as possible and arrange the collection of the incorrect goods